Customer Testimonials

Traded in my older Jetta for a newer one. John Bassett made the process very easy and smooth. I’d highly recommend visiting this dealership if you’re looking for a vehicle.

Great professional experience here. Thanks James and Pouria!

We had the most amazing experience here at this VW location. Dom took care of us not once.. BUT TWICE. He made sure that everything went smoothly. Pulled all the strings he could for us and ensured that we left happy with a vehicle no matter what. We had a bad experience at multiple other locations, and being taken care of by Dom made it all up for us. We are proud owners of a new VW family vehicle thanks to Dom! Special shout out to Jason who also made this possible along with Pouria! You are all amazing. Couldn’...

I was recently at Don Valley Volkswagen and the entire process was seamless thanks to Dom and Ethan! I would highly recommend anyone looking for a Volkswagen to stop by this location.

Thanks for Simon’s excellent service, he helped me to get the only Taos in cornflower blue with blind spot in town! Much appreciate his help! Love my new car!

Great experience there. Highly recommend nice and helpful salesman named Simon Wang.

Thank you Djengis for your excellent and very professional customer service, for your patience and extraordinary knowledge. My car was under warranty, you always made it done on time. I would strongly recommend Djengis to everyone for his professional assistance!!!

Great experience, great service.

Hello everyone.... I just got my vw atlas. I got the best experience with our sales person named Shimon. A person full of life, ready to help you making the right choice of your new car. I totally recommended to visit Don Valley VW. All of the staff was very polite and helpful. I am SO greatfull DVVW!!!🥰

Thanks for Simon Wang’s help at Don Valley Volkswagen. It is great experience with his services.

(Translated by Google) Simon is very responsible, and the experience of picking up the car is perfect! (Original) Simon很负责，提车体验满分！

We had a superb experience with Vinodh V and the Don Valley VW team on our 2023 Atlas. Vin was very responsive and transparent and put in extra time to explain and confirm all aspects of our deal. Don Valley provided the best price and was significantly better than many of the other dealers that we spoke with. He also provided great communication even in the evenings and after hours. We appreciated the responsive and honest approach and drove from Hamilton to make our deal. Looking forward to picking up Our new Atlas. Thanks Again Joe Costigan

James helped us purchase a new vehicle and he was amazing. Great, friendly service. I really liked that nothing felt pushy, he was just interested in us getting the vehicle that was best suited for our needs. Thanks James!

Thanks for James Chang, and the one of the best Sales Consultant.

We had a great experience with James Teluwo. He assisted me in considering all options that met both my needs and my budget. All of the details were worked out, and he was patient with all of the questions and the entire process. James provided excellent customer service and was always available. I received my new Jetta, which has many useful features. A fantastic group of people. Thank you, Mr. Pouria, for your assistance with financing. I highly recommend James and the team at Don Valley Volkswagen. Thank you very much!

Thanks Simon’s excellent service! I am so happy to bought my audiQ5 at this dealer store! I appreciate Simon’s patient and passion during the whole purchasing experience. The whole experience was totally amazing.

2 really good experiences with the service department so far. I bought the car used, not from them, and I've been treated as though I was a long time customer for both issues. The second warranty issue Rui, the service manager, got into a back and forth with VW Canada to get approved and was able to make it happen, following through and updating me through the process. Overall I've been very happy with the customer experience

We purchased our car (Taos) from James C. He was our to go guy! Lovely customer service. He was very proactive and kept us in loop for whatever was going on. James C is recommended 100%.

Had an amazing experience at this dealership. The environment was very welcoming and professional. This was my first car and they made this experience effortless for me.

Thanks Vox Wagen Don Valley , Thanks To James Chang and Ethan for helping me get my Jetta, even if there’s shortage of cars in Toronto the dealership managed to satisfy my needs 🙌🏼🙏

I recently purchased volkswagen Jetta 2023 comfortline. Ezra helped a lot with the purchase and Ethan with the finance. Want to thank both of them for their service.

My wife and I just purchased a brand new 2023 Volkswagen Taos. We dealt with John Bassett and had an excellent experience . John was very knowledgeable on the Taos and explained all the differences between it and the Tiguan which helped make our decision easier . After our order was placed John gave us frequent updates on the delivery schedule and expected arrival time . When we picked our Taos , John explained all the features of the Taos and made sure we were all set up with Car-net. John also followed up with us to make sure we were enjoying the Taos. Call ...

Amazing experience from James Teluwo.He helped me look at all options that fit my needs and my budget. Worked out all the details and was patient with all the questions and the entire process. James gave excellent customer serivce and was responsive all the time. Finally got my new jetta today with great features. Awesome group of people. Thanks to Mr. Pouria for the help in financing I highly recommend james and the team in Don valley Volkswagen.Thanks to all of you!

While I was shopping for a vehicle I had the privileged of dealing with Doulton "Dom" Cunniffe, one of the sales consultants while at Don Valley Volkswagen. It was a real pleasure dealing with Dom, as he was friendly, considerate, knowledgeable and respectful. If he didn't know something or if I had a random question or concern while I was waiting for my vehicle he was quick to get the info and/or reply. It made my experience buying a vehicle great. I would highly recommend that if you need a new Volkswagen than Dom is your ...

Thank you Simon for a great experience buying our car. Your fun and knowledgeable experience made such a difference on my decision to buy my car from you. Thank you for making the process easy!

Simon is the best car buying sales I have ever come across! Whenever you ask him a question, he will answer all the questions. He can give the most professional answer to all the questions. He will also help us to get a good deal，I will strongly promote friends to find him to buy a car!

good service ,Simon is good seller .He did his duty

Thanks Simon’s excellent service! We found our first perfect car in Canada! We appreciate Simon’s patient and passion during the whole purchasing process. The whole experience is hassle free and relaxing. We are so happy to get our car from Simon. If you ever want a Volkswagen, and reading those comments, this is the right place guys!

I am very pleased with my Alltrack and the entire purchase process at Don Valley VW. Ezra Cheung, Product Specialist was extremely knowledgeable of the vehicle, listened to my needs and worked to provide a no pressure, competitive offer. Ethan Hodgson, Finance Mgr was very professional, both during the purchase process and at pickup of the vehicle. A couple of days after pickup, I had an issue with the entertainment system. George in Service got me in the same day, had the problem diagnosed and parts ordered. Very impressive! All in all, a great experience purchasing from Don Valley VW!

One of the best VW dealerships in Gta!

Purchased 2021 Nissan Sentra from the dealership. Dom and Eathan were awesome to work with. Dom was very honest and straightforward. Dom even helped me acquire a second key for my vehicle at no cost. His customer service was excellent. I would totally recommend them!

Very friendly and helpful

Finally found the car I was looking for on line (Black 2022 VW JETTA GLI) and pinged DV VW. They got back to me within minutes. I had James T as my sales rep who was excellent! Answered all my questions and got back to me quickly, made it a seamless experience. Next I had Ethan as my Finance rep and he was excellent to deal with as well. Finally when I showed up to pick up the car the General Manager came out and greeted us and made sure we were taken care of. Would definitely buy another VW from ...

Picked up my first VW car at this location, had such a lovely experience! Especially working with Simon Wang from the sales team, it was absolute pleasure! Simon is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Tiguan took about 2 weeks. The best part – Simon stayed in touch with me the entire time which only made the leasing experience even more enjoyable. I highly recommend you talk to Simon if you are considering buying or leasing a new or ...

If you are looking for a Volkswagen don valley volkswagen is the place to go. The staff is so welcoming and kind and they make sure you leave with a smile on your face. I had the pleasure of working with Dom. Dom was not your average car sales man. He was very informative and answered any questions that me and my husband had. He was not pushy at all which is hard to come across when looking for a vehicle. Every other dealership told me that I would have to wait 3-6 months for a Volkswagen Taos. DOM at ...

Always been helpful and prompt.

Had a great experience dealing with Dom, he was straight-forward and completely honest, which I appreciate. This was the 2nd VW dealership I went to to check on their inventory and pricing and they 1. Let me know that the VW that was promised from the other dealership was sold weeks ago and 2. Beat the price that was quoted from the other dealership. The Sales Manager Darren was so friendly and we had a great time overall. The process was smooth and Pouria from financing made it easy and painless. Loving my Taos, thanks Don Valley VW team!

It was a pleasure dealing with Mr. Vinodh and Mr. Puria. They made sure that all my questions and concerns were addressed and made the whole process easy and smooth. Shop and front desk staff were polite and provided the utmost CS. Specially, the gentleman (forgot his name) from the service appointment desk who went out with me and explained some of the features of the vehicle to me. I walked out of the dealership as a happy client. I strongly recommend them.

Just purchased a pre owned Toyota Rav4 at Don Valley VW. Would like to give a special thanks to my sales person James Chang. He helped me through the whole process Woking with me patiently until the pick up day. This is one of the best experience purchased a vehicle. I would definitely recommend James C and Don Valley VW to all my friends and family.

I had a very good experience purchasing a used 2018 Atlas from Don Valley VW. After searching Autotrader for about two weeks, I narrowed down my search to five dealerships in the GTA. I emailed and texted with sales staff from all five VW dealerships. My interaction with James Teluwo through email was what got me to come into the dealership to test drive an Atlas. He was responsive through email, answered all my questions, and was accommodating with my work schedule. After test driving three Atlas SUV's at three different dealerships, I decided on going with the one from ...

Bought a certified pre-owned vehicle recently. Got a decent deal. The dealership operates quite smoothly. The process is very transparent. Special thanks to Dom Cunniffe, one of best salesmen I've come across. Absolutely professional, carrying a global VW experience, very caring, he understood my needs/requirements and put them ahead of everything else. Not only that, he continues assisting you long after the car has been sold. Highly recommended.

First VW amazing service thank you Dom Cunniffe I am very pleased with the service 🙌🙌

Love the service I get here! And the staff are great

Had great purchasing experience with Pouria and Simon! Excellent customer services and reliable dealership! Makes my life a lot easier by providing sufficient information and clear explanation of every tiny piece. Can't love the welcoming vibe more! Thank you and I really appreciate the efforts from the team!

I wanted to thank the team at DVVW for an amazing customer experience while searching for my new vehicle. Ezra, Jason and Pouria answered all my questions in order to help me find the right car. They also made me the highest offer on my trade compared to their competitors. Thanks again!!!

I recently purchased a VW Golf from DVVW. My salesman Dom was knowledgeable, friendly and quite pleasant to deal with. He helped me make an informed decision before buying by answering all my questions, researching pertinent information and sharing it with me. At no time did I feel pressured to make a hasty decision and the transaction went very smoothly from start to finish. If you’re in the market for a car, I highly recommend Dom at DVVW, he demonstrated experience in his field, good people skills and professionalism.

Dealing with Don Valley VW was fantastic - I can't say enough about Dom. He was a great ambassador for VW and got my daughter in a car that she loved, a price she could manage nicely and to boot she got all the extras she wanted. Other dealerships charged a premium on any little extra - with DVVW, it is part of their customer service experience. You can't go wrong with Don Valley. Dom was courteous, friendly, honest, sincere and easy to talk to. He made the whole buying experience nice. Pouria, the Financial Sales Manager was ...

My sells person is Simon. He’s passionate. I have got a great deal with him. Strongly recommend for Simon.

(Translated by Google) Simon Wang has a good attitude and is very patient (Original) Simon Wang 态度很好 很耐心

Thanks Simon for your great service! I really love this gorgeous Beetle. If you like Volkswagen and want to have a great purchase experience, definitely Simon is highly recommended, he will find you the best deal!

James Chang is an excellent staff in DVVW. He helped me to get my 2018 Golf this falls. He is attention to details and friendly. I managed to get my car trade-in and settled everything is less than 2 hours with my selection. Prefect transaction. Definitely highly recommend.

Recently purchased a new VW from this location. John helped me through the process, made some great recommendations and got me a new car in a reasonable amount of time. Very happy with the experience.

I recently bought my VW Atlas from here and traded in my old vehicle. I would highly recommend this dealer for anyone thinking of buying a VW car. Amazing team, transparent, and hassle-free process. Meet Azra Cheung and be rest assured that you are in good hands.

Amazing Staff. Highly Recommended for all your needs.

Bought a car through James T with support from Jason at Don Valley VW. Very friendly service from both of them, gave me a fair price and great trade-in value.

My recent experience with Don Valley Volkswagen was excellent. My Sale representative Vino was so patient, knowledgeable and made me feel comfortable to make the right decision. I also had a great experience with Pouria who was very understanding and professional and I can't forget Jason's great help and support in accommodating my requests. I highly recommend visiting them for an exceptional experience.

Very satisfied with my purchase. Thank you Don Valley VW team for your great service!

Ordered a Mk8 GTI (after Downtown VW told me orders were not being accepted due to supply chain issues) after negotiating a deal by email and confirming my trade in value in person. A refreshingly smooth process. Five weeks later I saw their ad for a '21 Arteon that had been driven by their Service Manager. Negotiated a new deal, again by email, to trade for the Arteon and cancel my GTI order. Again so easy! The Arteon was expertly detailed and James T., the Sales Consultant was knowledgable and pleasant to deal with the entire time. Don Valley will now ...

(Translated by Google) Simon's service is very attentive, everyone comes to him (Original) Simon服务特别周到，大家都来找他

It my pleasure to work at Don Valley VW and I have bought a new 2022 Taos last week. I love this beautiful car very much. All my managers are very friendly and professional. Highly recommended!!!!

I just wanted to share a huge thank you to John Bassett and Pouria! Getting into a new or used car these days as I'm sure many of you know now is somewhat of a nightmare ! These 2 men were so patient with me, so respectful and fun to work with !! I ended up getting a 2019 VW Tiguan, it came certified pre owned, and Pouria added all the bells and whistles for me with massive discounts and I couldn't be more grateful !!! 🙏🏽 Thank you both so much !!

Bought a 2019 Civic and was extremely pleased with staff and the vehicle itself. Completely gone through including new brakes. Shout out to Zee, Vindoh and Ethan. Seamless transaction.

Bought my Taos recently and I had a good experience, James Teluwo was really helpful and got me a great car. I would recommend it to everyone.

VW good customer service.

Great dealership with friendly and courteous staff!!

Thank you Xi for all the help in finding a Atlas R line for our family .Great service and patience Always kept in touch even during covid times and eventually found rhe right time to trade in my Tiguan 2018 high line for a 2022 Atlas rline Thank you so much our family enjoys the beautifull car white car 2022 Atlas

Bought my Jetta from here in 2012 and have been coming here for service since then. We moved and we tried other VW locations and decided to come back to Don Valley because of the quality of its service and friendliness of staff.... Transparent, professional, reliable, customer focused, patient...they have free wifi and coffee machine. Plenty seats in waiting area. Washroom is very clean. Tim Horton is 3 mins walk away....so I decided to buy my next car here as well and I did last Thursday. Terry my Service Advisor and Ezra my Salesperson were very helpful and knowledgeable. I ...

Very fast and stable wifi.

I honestly have nothing but good things to say about Don Valley Volkswagen and the amazing people that work there. My review is overdue but I give credit to those who deserve it. I had a bad experience at a dealership who claims my dash cam drained my battery and made me pay to recharge my battery. When the check engine light came on one morning going to work, I called Don Valley Volkswagen and they took me in right away, no question. I had no power to drive the vehicle and when the light was on and no power, ...

I went there hopping they have a car to help me, I need urgently for my job, and yes, they help me with a great Taos 2022, a great deal, the managers and sellers are so helpful and professional people, thank you all of theme

Extraordinary service ! Received warm welcome at the time of vehicle delivery, sales team had clearly explained the features and other things.

Great service department really took care of the my needs

I recently bought a 2019 Jetta Highline from James C. He was professional and helpful in answering my questions about the vehicle. The sales manager, Jason was also super helpful and got me a great deal. Thanks to the team at Don Valley, they've got great service and knows how to make a customer happy 🙂

I bought a VW Tiguan here with the help of Vinodh Vasudevan. Vinodh was very knowledgeable, professional, and patient when helping me find the appropriate vehicle. The test drives for a few different models they had in stock went well, and Vinodh did a great job explaining the differences in technical specifications for a few different SUV options. Thanks a lot to the wonderful customer service of the Sales team! Very happy with my purchase here. They did another service (oil/filter change, etc.) on the car before the scheduled pick-up and everything was ready-to-go. Great dealership to work with. ...

Have been there last week. Had issues with my new car that other dealerships couldn't figure out. I visited 2 different dealerships but in both cases they seemed not to be interested in fixing my problems. So Don Valley VW was my third try although they are pretty far away from where I live. First thing that was different comparing to other VW dealerships: is that I didn't have to wait for my turn ~ 2 hours. I actually was surprised when they called my in 10-15 mins after I arrived. Second good thing is that technician (I believe his name ...

Amazing dealership to buy and service your VW. Their service team is top notch and will work with you to resolve any issues. John Bassett will get you the best deal on a new car.

James Chang was a great sales rep. Helped me get the vehicle I wanted at a fair price. Love my new Atlas Cross Sport!

Great customer service my sales person XI was able to get me the car I wanted in a short period of time

I bought my dream car MK8 GTI manual, ultimately rare at msrp no markup price, it was such a steal and very rare vehicle, I would like to thank you to Xi, Ethan , and the General manager of Volkswagen Don Valley, honest and straightforward!!!! The best vw dealer in 6ix!!!

I bought my first car which is Volkswagen Tiguan R line in Canada from your dealership. Xi and Vinodh helped me a lot to get my car as soon as possible and also provided me a very good response. They both are very helpful after sales as well. Really appreciate the kindness of both the employees working there.

Contacted Xi about a VW Golf for my daughter. I was blown away by the experience at this dealership. They are very friendly, accommodating, professional, willing to make the car buying experience a great one. Not to mention bc of all of the above, you have gained many more loyal customers bc we have told everyone about the great experience we had. Kudos to you Xi and Pouria!

I bought a 2018 Golf at Don Valley Volkswagen with the help of James Teluwo. James was incredibly knowledgeable and professional and he helped me find the exact car I was looking for. He was also super friendly, as were the other members of the Don Valley VW team that helped with the purchase, Jason and Ethan. I highly recommend Don Valley VW and I couldn't be happier with my new Golf. Thank you James, Jason, and Ethan.

I bought my 2022 Tiguan.. really had a very good experience. Special thanks to james and Ethan. 5 stars for both of them.😊

Xi is really good sales, I like my car and VW services,

Contacted the dealership regarding a Tiguan with the 3rd row. Immediately James Teluwo message me. But unfortunately the one that I want to look at has been already sold. But he sent me a link right away with new arrivals. Set an appointment with him test drive and it and had a good deal with him. They even gave me a good appraisal for my car. Thank you James, Jason and Ethan. Our family will enjoy our new Tiguan. All the best

Thanks Xi for your professionalism and helpful and friendly manner ! We were treated with respect ,given information and all our questions were answered.

I pick my new lease Taos yesterday, Sales Xi give me lots information and help. thanks him so much.

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I recently bought a new Volkswagen taos 2022. The car is just awesome and I would like to thank xi because she was very helpful and was transparent . I also would like to thank pouria and darryl for delivering the car on time.

See Vinodh - he made shopping for a new car a better experience!

Sales Representative: James Teluwo Having spent 6 months looks for a car wondering if the supply chain issue will be solved, i decided to email Don Valley VW and ask if they had the car I wanted in stock and get an online quote for what i was trading in. James was the first rep to actually give me close to what my car was selling for on Kijiji. Every other dealership I went to would offer a lot less. This dealership also has inventory arriving. This sold be on Don Valley VW and James - they were completely fair, no ...

I have been a VW driver for over 20 years and I just picked up my new 2022 Jetta. The entire experience was, once again, great. The car arrived earlier than expected and was in perfect shape when I picked it up. Everything was ready and the personnel at Don Valley VW are fabulous. I recommend them highly.

I cannot express enough gratitude to the Don Valley VW family. Thank you for warmly welcoming me each time I enter and treating me with kindness. Thank you to Darryl and Pouria for collaborating well with me and for being such gentlemen, treating me with respect. My utmost gratitude is to Xi for delivering and being above and beyond what I expected in a sales person. I appreciated Xi's transparency which helped me to make an informed decision in purchasing a vehicle in less than 24 hours. Thank you all infinitely for being wonderful!

Best german cars!

My sales rep was xi yu, she was the best. She gave me the best deal for a gti 🙂

Benny and Jerry were great! I must have driven them crazy with all my calls, but I’m really happy with my car. Thank you.